FAQ - Doherty Nutrition
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Doherty Nutrition is HSA/FSA eligible. Unlock Eligibility.

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FAQ

HSA/FSA

Health Savings Account

  • A savings account for individuals with a high-deductible health plan.
  • Contributions are tax-deductible, and unused funds roll over year after year.
  • Use your HSA debit card at checkout for eligible expenses, including specialized meal plans.

Flexible Spending Account

  • An employer-established account for pre-tax contributions.
  • Typically, funds must be used within the plan year or grace period.
  • We accept FSA debit cards at checkout, making it easy to invest in meals that support your health.

HSA/FSA Debit Card Only: We currently accept HSA/FSA debit cards at checkout (no direct reimbursement). Have your card ready, and make sure you have the necessary documentation, like a Letter of Medical Necessity (LMN).

Before They Expire: Many FSA plans expire at the end of the year (with some exceptions). Check your plan’s rules and schedule your meal plan purchases accordingly.


Anytime for Eligible Purchases: If you have an HSA, funds typically roll over every year. Use them whenever you need to invest in healthy, medically necessary meals.

A Letter of Medical Necessity (LMN) is a document provided by your healthcare provider stating that specific products or services–like specialized meal plans–are medically necessary for your condition.

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are special savings accounts that allow you to set aside pre-tax money to pay for qualified medical expenses. HSAs are typically offered to individuals with high-deductible health plans (HDHPs), and any unused funds roll over each year. FSAs are usually offered through employers, and funds may need to be used within a specific plan year (or grace period).

Absolutely! We’ve identified all the eligible items in our menu that can be paid for using your HSA or FSA. As long as you have:

  • A valid HSA/FSA debit card,
  • A Letter of Medical Necessity (LMN) if required by your plan.

You’re all set to make your purchase with tax-free funds.

Our checkout system supports split payments for HSA/FSA-eligible and ineligible items in a single order. Simply add everything to your cart, and we’ll calculate how much of your order can be charged to your HSA/FSA debit card. Any remaining balance for ineligible items can be covered by a secondary payment method of your choice.

If you have an HSA, your funds typically roll over annually—so you can use them anytime for qualified expenses. If you have an FSA, many plans require you to use your balance by the end of the plan year (or during a grace period). Check with your benefits provider to confirm your plan’s rules and avoid losing any unused funds.

No problem! You can still use your HSA/FSA debit card for the portion of your purchase that’s covered by your current balance. The remainder will be processed using any other payment method you’ve selected. This way, you can maximize your HSA/FSA funds without worrying about an insufficient balance.

Getting Started

Doherty Nutrition has partnered with Prep Kitchen to provide these medically tailored meals that are HSA/FSA eligible.

Absolutely! Prep Kitchen meals are fully cooked and ready to enjoy—just heat them up and dig in! Whether you choose our meals or bulk options, every dish is freshly prepared with premium ingredients. No complicated prep, no long cook times—just nutritious, delicious meals made for your convenience. A quick warm-up, and you're good to go!

You can heat up your meals using either a microwave, air fryer, oven or stove top. All our meals are designed to be heated in the microwave for your convenience. The heating instructions for your meal will be located on the label.

If you prefer not to use a microwave, you can transfer the meal to an oven-safe dish and cook for 15 minutes at 350 degrees or until it hits 165 degrees internally. We also offer oven instructions for all of our meals, on each meal’s menu page, through our website for your convenience.

At this time, we only offer subscription-based orders.

Through individualized counseling and our personalized meal service, a registered dietitian offers expert education, structured accountability, and practical flexibility to help you make lasting progress toward your health and wellness goals.

For any questions related to nutrition or to get personalized 1:1 support, you can visit our dedicated FAQ page. Check out FAQ's - Doherty Nutrition for detailed answers and guidance.

For details regarding insurance coverage and our service rates, please visit our dedicated page: Insurance Coverage and Rates – Doherty Nutrition.

Account Management

To update your delivery address, follow these steps:

  1. Log in to your account using your username and password.
  2. Click on the menu icon in the top right corner of the page to access the drop-down menu.
  3. Select Account from the drop-down options.
  4. Click on Profile to view your account details.
  5. Scroll down to the Addresses section.
  6. Click on the pencil icon next to the address you want to update.
  7. A pop-up window will appear where you can enter your new address. You can also choose to set this address as your default delivery address.
  8. After making your changes, make sure to click Save to confirm the updates.

Your delivery address will now be updated in your account.

To add a delivery address to your account, follow these steps:

  1. Log in to your account using your username and password.
  2. Click on the menu icon in the top right corner of the page to access the drop-down menu.
  3. From the drop-down menu, select Account.
  4. Click on Profile to view your account details.
  5. Scroll down to the Addresses section.
  6. Click on the Add Address button to enter a new delivery address.
  7. A pop-up window will appear where you can fill out your information, including street address, city, state, and zip code.
  8. If this new address is where you would like your deliveries to go moving forward, be sure to select the option to set it as your default address within the pop-up.
  9. After entering all the required information and selecting your default address option, click Save to confirm your new address.

Your new delivery address will now be added to your account, and if set as default, it will be used for future deliveries.

  • If your password isn't working, click "Forgot password" and we'll send you an email to help you reset it.
  • If you can’t remember the email address on file, please reach out to our customer success team for assistance.
  • You can also change your log-in info at any time in your "Default Settings."

Adding a Payment Method

To add a payment method to your account, follow these steps:

  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Account and then “Profile.”
  4. In Profile, click on Payments on the left-hand side.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Look for the option to Add New Method and click on it.
  7. A pop-up window will appear where you can enter your credit card information, including the card number, expiration date, and CVV.
  8. In the pop-up, you’ll have an option to set this credit card as your default payment method for one-time orders.
  9. Once you’ve entered all the required information, make sure to click Save to confirm your new payment method.

Your new payment method will now be added to your account and can be used for future transactions.

Removing a Payment Method

To remove a payment method from your account, follow these steps:

  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Account and then “Profile.”
  4. In Profile, click on Payments on the left-hand side.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Find the credit card you wish to remove and click on the pencil icon next to it.
  7. A pop-up window will appear. Select Delete to remove the card.

Important Note: If the credit card you are trying to delete is set as your default payment method, you must select a new default payment method before proceeding with the deletion. Make sure to update your default payment method if necessary.

Once you have confirmed the deletion, the payment method will be removed from your account.

Updating Your Default Payment Method

  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located in the top right corner of the page).
  3. From the drop-down menu, select Account and then “Profile”.
  4. In Profile, click on Payments on the left-hand side.
  5. You will be redirected to the Payments page, where you can see all your saved payment methods.
  6. Find the credit card you wish to make your default and click on the pencil icon next to it.
  7. A pop-up window will appear, and you’ll have the option to set this credit card as your default payment method for one-time orders.
  8. Once you have confirmed your selection, the payment method will be updated as your default payment method.

Subscription

We offer a FREE membership that sets up weekly recurring, customizable orders so you can stay stocked up on your healthy and delicious Snap favorites. You will enjoy a super-simplified experience so you can change your order date OR skip a week for FREE.

The lock date is the specific deadline to skip your week, edit your meals or make any changes to your account for your next upcoming order. To view your unique lock date, you will need to log into your account and select the Manage Plan button.

The lock date includes everything that will affect your next order with us, including but not limited to; menu items, the delivery address, and the payment method. The lock date is listed for each customer on your account and is usually 4-5 days prior to your order’s fulfilment date. You have until 11:00 PM CST the evening before your lock date to make these changes.

We cook all dishes to order, so we need this time to prepare, cook, and pack your order in time for your fulfillment. You’ll also receive an email the day before your menu locks with a reminder to ensure you do not miss the lock!

We are unable to cancel or alter orders, for any reason, that have processed in our system as per Prep Kitchen policy. The food items in your order have already been purchased by our Chefs to create the freshest and tastiest food possible.

You are responsible for any charges related to any order processed after the Lock date.

Here’s how to update your subscription menu:

  1. Login to your account using your username and password.
  2. Once logged in, click on Manage Plan in your account dashboard.
  3. Select the week you want to update from the available options.
  4. Click on Edit Meals to make changes.
  5. You will be redirected to your cart on the Menu page.
  6. In the Cart, you can remove items or increase the quantity of existing ones.
  7. To add new items, browse the Menu Page and select any additional meals you'd like to include.
  8. Once you've made all your updates, review your cart and proceed with the changes as needed.

Your subscription will be updated based on these selections for the chosen week.

We currently offer weekly subscription deliveries! However, if you would like to receive meals more frequently , we recommend setting up a second subscription. You can set up two deliveries per week by logging into your account and creating a second subscription.

A canceled subscription cannot be reactivated, if you would like to start a new subscription, you can do so at any time by visiting us at dohertynutrition1.getprado.com/subscribe

To skip a delivery, follow these steps: 

  1. Log into your account using your username and password.
  2. Once logged in, navigate to the Manage Plan section from your account dashboard.
  3. You will be redirected to your subscription page, where you can manage your deliveries.
  4. At the top of the page, you'll see a list of upcoming weeks. Scroll through to find the week(s) you want to skip.
  5. Select the week by clicking on it, then click the 'Skip Order' button located on the left of the settings icon.
  6. You can skip up to six weeks at a time if needed.

Important Notes:

  • If your order is already locked, you will not be able to skip that order or any future orders.
  • You must wait until the day after your delivery to skip any upcoming orders.To skip a delivery, follow these steps:
  1. Log into your account using your username and password.
  2. Once logged in, navigate to the Manage Plan section from your account dashboard.
  3. You will be redirected to your subscription page, where you can manage your deliveries.
  4. At the top of the page, you'll see a list of upcoming weeks. Scroll through to find the week(s) you want to skip.
  5. Select the week by clicking on it, then click the 'Skip Order' button located on the left of the settings icon.
  6. You can skip up to six weeks at a time if needed.

Important Notes:

  • If your order is already locked, you will not be able to skip that order or any future orders.
  • You must wait until the day after your delivery to skip any upcoming orders.

To cancel your subscription, follow these steps:

  1. Log in to your account using your username and password.
  2. Once logged in, click on the menu icon (usually located at the top right of the page).
  3. From the drop-down menu, select Settings.
  4. Scroll to the bottom of the Settings page. Next to the Contact Support button, you will see an option for Cancel Subscription.
  5. Click on Cancel Subscription and follow the on-screen prompts to complete the cancellation process.

PLEASE NOTE: Canceling your subscription does not automatically cancel any active orders. To cancel your order, please reach out to our customer success team by filling out the form here.

Here’s how to update your subscription menu:

  1. Login to your account using your username and password.
  2. Once logged in, click on Manage Plan in your account dashboard.
  3. Select the week you want to update from the available options.
  4. Click on Edit Meals to make changes.
  5. You will be redirected to your cart on the Menu page.
  6. In the Cart, you can remove items or increase the quantity of existing ones.
  7. To add new items, browse the Menu Page and select any additional meals you'd like to include.
  8. Once you've made all your updates, review your cart and proceed with the changes as needed.

Payments & Cancellations

Your subscription/membership is free! For a breakdown of the cost of the meals you will be receiving, you will first need to visit our website and enter your zip code for an accurate display of our available offers and costs.

We accept all major credit cards. All orders must be pre-paid through our website at the time of purchase. We do not accept payment in-store for weekly recurring orders.

You may cancel your subscription through your account by selecting Manage Plan > Settings > Edit Subscription > Pause Order at the bottom of the edit page. From here you can choose to pause, or fully cancel your subscription. Once a weekly order has been locked in, it cannot be canceled and canceling your subscription will cancel all future (Unlocked) weeks.

We are unable to cancel or alter orders, for any reason, that have been processed in our system, per our policy. The food items in your order have already been purchased by our Chefs to create the freshest and tastiest food possible.

You are responsible for any charges related to any order processed after the lock date. 

If you are unhappy with any part of your order, please contact Prep Kitchen within three (3) days of your delivery date by filling out this form here.

If related to the quality or condition of a meal, we, at our sole discretion, may issue a partial or full credit or refund. We reserve the right, however, to require a photograph of such, before any partial or full refund or credit may be issued.

Orders that have gone past their lock date in the system cannot be changed, altered or cancelled. The lock date is the specific deadline to skip your week, edit your meals or make any changes to your account for your next upcoming order on a subscription. To view your unique lock date, you will need to log into your account and select the Manage Plan button.

The lock date includes everything that will affect your next order with Prep Kitchen, including but not limited to; menu items, the delivery address, and the payment method. The lock date is listed for each customer on your account and is usually 4-5 days prior to your order’s fulfilment date. You have until 11:00 PM CST the evening before your lock date to make these changes.

We cook all dishes to order, so we need this time to prepare, cook, and pack your order in time for your fulfilment. You’ll also receive an email the day before your menu locks with a reminder to ensure you do not miss the lock!

Delivery & Packaging

Absolutely!

Your first step will be to enter your zip code on our website. From there, you will be connected to your delivery options.

Each subscription order occurs once a week, but you can place additional one-time orders or set up a secondary subscription to arrive on a different weekday.

Sure! As long as your office is within our delivery zones we’ll definitely deliver to your office. Please note, many delivery partners do not deliver to businesses on weekends, so we suggest picking a weekday delivery date if you plan to have your meals shipped to your office.

Also, please consider that the time of delivery can vary depending on the shipper's schedule on any given week, so we cannot guarantee that a shipment will be delivered within specific "business hours".

To change your delivery date for an upcoming unlocked order, click on the account button, select Manage Plan, select settings and then the Edit Order date to update your fulfilment day. Changes to delivery dates must be made prior to the lock date for that order. If the lock date has passed, you will see a Cannot Edit Order notification. Changes made after the lock date will affect the next upcoming order.

Yes. Once you log in, select the account then profile from the drop-down menu. Scroll down to the Address section of your account and click on the Pencil icon. If you need to change the address for a specific order, you will need to do so before the lock date for that order. Changes made past the lock date will only affect future orders. Changing an address that is associated with your weekly subscription will affect all upcoming unlocked orders with that address.

We make every effort to ensure that your order arrives fresh to your door.

Customers may receive their order in one of the following packaging methods: an insulated Prep Kitchen cooler bag or gel-packs cooled, insulated lined box for shipping. Your delivery will be hand delivered to your door. The exact delivery window will vary based on what your area.

For shipping customers, Shipping packaging guarantees your meals will stay fresh in the box for 48 hours in transit.

The delivery driver should leave the package for you at your door or specified delivery location with no signature required. Your order should remain fresh and at the proper temperature for several hours until you arrive home! That said, we recommend to all our customers that you refrigerate your order immediately upon arrival.

On the day of your delivery, you will receive an email or a text with a link to your personal tracking portal so you can track your bag in real time. Most orders will be hand-delivered and will arrive between 3:00 AM and 9:00 PM CST.

You will also receive either an email or text once your delivery is complete with confirmation that the order was successfully delivered.

If you’re not home, don’t worry! Your meals will remain fresh for up to several hours. That said, we recommend to all our customers that you refrigerate your order immediately upon arrival.

Delays may occur that are beyond our control. Weather, high volume, and a variety of other issues may create an unexpected delay with our delivery partners. Our packaging is designed to handle delays and keep your items fresh.

If your items do not arrive cool to the touch and at a safe temperature of 40 degrees or below, please feel free to contact Prep Kitchen Customer Care team. *Note: You may be asked to provide a photo of the food temperature on arrival using a food thermometer.

You can contact Prep Kitchen Customer Care by filling out this form.
Emails will be answered within 48 hrs, Monday through Friday, excluding holidays.

In the event that your package arrived damaged for any part of your order, please contact Prep Kitchen within five (5) days of the date you received the damaged item with a description of the issue and photos.

If related to quality or condition of a meal, we, at our sole discretion, may issue a partial or full credit or refund. We reserve the right, however, to require a photograph of such, before any partial/full refund or credit will be issued.

You can contact Prep Kitchen Customer Care by filling out this form.
Emails will be answered within 48 hrs, Monday through Friday, excluding holidays.

If you have received a text or email confirmation that your order was successfully delivered but you still have not receive your order, please contact customer care by filling out this form with the details of your order.

If you receive your order in a shipping box via FedEx, and their tracking shows the order is delivered, you will need to CALL the shipper directly and open a missing package investigation. They should be able to provide you with proof of delivery or offer an explanation as to the location of your shipment.
Note: This is not the same as filing a "Claim" for a missing package so please be sure to let them know that you want a "missing package investigation".

To expedite the process, it is suggested that you join a free program for "Delivery Manager" for FedEx.
The Customer Service number for FedEx is (800) 463-3339

Depending on your zip code, we may only offer specific days of the week for delivery. These are restrictions we are working to improve as we move forward, however we currently can only offer the provided days for delivery to those specific delivery zones.

Some of our customers may receive their order in an insulated Prep Kitchen cooler bag. The bag will be hand-delivered by our delivery team to your door. For repeat local home delivery customers we can retrieve previous bags if let in the same delivery location. With that said, they are yours to keep if you desire! We highly encourage reuse of our bags, as they are insulated, strong and perfect for shopping, outings or anytime you need to keep food or drink cool!

Prep Kitchen is committed to sustainability, and we make it easy for you to recycle and return packaging responsibly!

Boxes & Cardboard Liners
Recycle them wherever paper products are accepted.

Meal Trays & Lids
Made from BPA-free, recyclable plastic—just remove the labels, rinse, and recycle where plastic is accepted.

Ice Packs
Our gel packs contain environmentally safe, non-toxic gel. To dispose of them:
1. Let them thaw completely.
2. Cut open the pack and discard the gel in the trash.
3. Recycle the plastic film with other soft plastics.

Local DFW Delivery Bags—Return for a Chance to Win!
Instead of tossing your empty Prep Kitchen delivery bags, return them and get rewarded!

✅Pickup Customers: Bring your bags back to any pickup location—our team will collect them for reuse.

✅Home Delivery: Leave empty bags outside on the morning of your next scheduled delivery, and our drivers will pick them up.

✅Alternative Drop-Off: You can also return bags to any designated Prep Kitchen pickup location during normal business hours.

Weekly Raffle Giveaway—Win a $50 Gift Card! 🎉

Every returned bag automatically enters you into our weekly raffle, held every Saturday! You could win a $50 Prep Kitchen gift card, giving you extra savings on your next order. Keep an eye on your email—we’ll notify the lucky winner each week!

By following these simple steps, you're not only recycling—you're actively supporting sustainability while getting rewarded.

Food Facts

Prep Kitchen strive for ingredients that are responsibly sourced and local. We work hard to find proteins naturally raised without antibiotics, hormones, and have room to roam. Our fresh, seasonal vegetables are picked up daily. We give you the best so that you can be your best.Our goal is always to source as responsibly as possible, while keeping our meals accessible.

Here’s a detailed look at our sourcing:

Red meat (ground beef, teres/steak, bison) is antibiotic-free, with no added hormones.
Pork is antibiotic-free and vegetarian-fed.
Poultry is antibiotic-free, with no animal by-products or preservatives.
Seafood: are ahi tuna and cod is wild caught, and our norwegian salmon is open-ocean farm-raised.

We strive to provide the highest quality of food to our customers. We prepare and cook all of the food fresh to order and never jeopardize the taste and quality by freezing our food or using frozen ingredients.

Our goal is to source fresh, nutrient-dense foods, grown or raised as close to us as possible. We choose purveyors who practice mindful, responsible, and sustainable methods. We use organic vegetables and ingredients as often as possible, but organic is just one of many characteristics we use to evaluate the food we buy. Nearly everything we serve, from sauces to sides, is made in-house to ensure the highest standards of quality and care in every dish. We focus on real, whole foods and natural forms of fiber in our menu design.

We use heart-healthy and anti-inflammatory oils as the main cooking oils, including avocado oil, olive oil (second press), and in some instances extra virgin olive oil. The first two have a higher smoke point level, which make them perfect for cooking while providing great health benefits.

Asian inspired dishes like beef stir fry, fried rice dishes and the asian turkey meatballs use sesame oil.

From our menu, you can click on the specific item you want to know more about, and from there you will be able to see the full macronutrient & micronutrient profile of the dish, total calories, ingredients, and heating instructions. Additionally, all nutritional information is listed on the label of each item.

Prep Kitchen meals are always fresh, never frozen, and free from preservatives, ensuring top-tier quality and taste! They typically last 4-5 days in the fridge while maintaining peak flavor. The exact number of days depends on the ingredients within that dish. For instance, seafood tends to have a shorter shelf life. Each meal will have the use by date listed on each of our containers.

If you choose to freeze any item, we suggest freezing the item as close to the date you receive the meal as possible and before the consume by date. In addition, we recommend removing it from the freezer the day before you plan to consume it and placing it in the refrigerator so that it has plenty of time to defrost prior to reheating. Please note that our heating instructions on the label are meant for fresh, not frozen, meals, so when heating frozen meals, make sure the meal reaches 165 degrees before consuming.

Most meals are one serving. For additional information, you can check out detailed facts on the serving size, calories, macros, & ingredients for each meal on our menu.

Because we prepare our meals in large batches, we are unable to alter the recipe for an individual serving. That said, you can filter the menu to exclude meals that contain specific allergens.

Although many menu items are made with gluten-free ingredients, we are not a gluten-free facility. If you have any allergies please check dietary filters and contact our team if you have any questions.

We update our menu seasoning for every 10 - 12 weeks. This means that occasionally, we will have to remove items that are leaving our menu from your meal subscription. The good news, though, is that we will give you plenty of heads up when an item is leaving the menu to allow you to make changes. You can always update your weekly menu through our app or by logging into your account portal on our website. Any changes to your menu must be made before your weekly menu Lock Date.

Though best practices are used when preparing meals, our kitchen environment does contain nuts, eggs, fresh & wild-caught seafood, shellfish, vegetable protein from non-fermented, non-gmo soybeans, and gluten so we cannot guarantee the complete absence of allergens.

The Prep Kitchen's production facilities actively store, portion, and distribute ingredients that contain seven (7) major food allergens determined by the U.S. Food and Drug Administration (“FDA”) (milk, egg, soy, fish, shellfish, peanuts and tree nuts). While The Prep Kitchen takes precautions to reduce the risk of cross-contamination between ingredients and food products, cross-contamination may unintentionally occur during production and transit, which may cause meals or other products offered by The Prep Kitchen to contain some or all of those allergens. If you suspect that you have an allergic reaction or other adverse health event, immediately contact your health care provider and/or seek immediate medical treatment. In addition, due to the variable nature of ingredient availability, nutritional information provided by The Prep Kitchen may differ from the nutritional information published.

The nutritional and ingredient information provided is based on data The Prep Kitchen, LLC, receives from manufacturers, distributors, and may include information derived from third-party sources such as online recipe management software. All meals are made from scratch and can vary, thus the information provided is representative to ingredients and/or nutritional values. The Prep Kitchen neither assumes any legal liability nor makes any warranty or guarantee, either express or implied, regarding the 100% completeness, accuracy or usefulness of this information. Due to supply chain challenges, The Prep Kitchen updates ingredient panels and nutritional information based on product availability. It is advisable to check The Prep Kitchen’s product information for updates. We continue to improve products and quantities, please check the nutrition panel on the product page for updated information. Product images are provided for reference only and may not reflect current packaging.

The Prep Kitchen does not provide medical, nutritional, or legal services or advice. Customers that need specific diet related nutrition information should seek advice as appropriate from a professionally qualified dietitian on all specific situations and conditions of concern to them.

We use Special Diet Tags to help you quickly find meals that match your nutrition goals. Below are the exact definitions we use:

  • Fiber Forward: 4g of fiber or more for sides/single foods or 8g or more for meals
  • Heart Healthy: <30% of the Daily Value of sodium + <5g saturated fat
  • Very Low Carb: 10g or less of net carbs 
  • High Protein: 30g of protein or more
  • Glucose Balanced: 10-60g total carbs + <8g added sugar
  • Pescatarian Friendly: Includes fish and seafood but excludes poultry, red meat, and other animal proteins.
  • Plant Based: Meals primarily composed of plant-based ingredients, excluding animal protein as a source.
  • Vegan: no animal products used

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